FAQ

🌿 Frequently Asked Questions

🖼️ Artwork & Product Details

Are your prints framed?
All prints are sold unframed unless otherwise stated in the product description. This allows you to choose the perfect frame that suits your space and style.

What type of paper do you use?
We use museum-quality, archival matte paper with a smooth finish. Every piece is giclée printed to ensure rich, lasting color and fine detail.

Will the colors match what I see on screen?
While screens can vary slightly, we work hard to ensure that the print colors are as true to the original artwork as possible.

📦 Shipping & Delivery

How long does shipping take?
All items are made to order and shipped by a trusted global fulfillment partner.

Estimated delivery times:

• Canada & USA: 5–10 business days

• International: 7–20 business days

You’ll receive a tracking number once your order ships. Orders may arrive sooner depending on your region.

Where do you ship from?
To minimize environmental impact and reduce delays, orders are fulfilled from regional print hubs closest to your location.

Do you ship internationally?
Yes! We offer worldwide shipping. Rates and times vary depending on destination.

Can I change my shipping address after ordering?
Please make sure all shipping details are correct before completing your order.
We are unable to modify addresses once an order is placed due to our automated production process.
For more details, please refer to our Shipping Policy { https://www.divinityillustrations.com/policies/shipping-policy }

💬 Returns, Refunds & Order Issues

Can I return or exchange my order?
Because each item is made to order, we do not offer returns or exchanges unless the item is damaged or incorrect.

What if my order arrives damaged or something’s wrong?
We want you to love your purchase. If there’s an issue, contact us within 7 days of receiving your order with your order number and a clear photo of the issue — we’ll make it right.

🎨 Custom Orders & Licensing

Do you offer licensing or digital downloads?
We occasionally offer digital licensing and custom collaboration opportunities. If you're interested, please contact us directly through our contact page or email.

✨ Creation & Quality

Are these original illustrations?
Yes — every piece is an original artwork created by us ( Divinity Illustrations.) Each design is carefully crafted with emotion, intention, and meaning to bring a deeper sense of connection and beauty into your space.

How are the prints packaged and handled?
All items are made to order and handled with care by our professional print fulfillment partners. Prints are securely packaged to ensure they arrive in excellent condition, whether they're traveling across the city or around the world.